I ordered the complete set and I promise you guys that am totally in love with the way it works and the effect it produces on my wigs. I have used it so far just once and hope it continues working this way. The fact that it takes water and essential oil makes the wig have a little brillant and soft effect while am straitening . I didn’t communicate with seller so can’t say if the communication is good or bad but I gave 5 stars for the communication.