FAQ

Ordering

What kinds of payment methods do you accept?

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal
  • Afterpay

Is my privacy and personal information secure on your site?

Please read our privacy policy to view the full details on how we protect your privacy and personal information.

Do you restock items that are sold out?

Unfortunately, we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. You may also contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

 

I cannot find the answers to my questions, how do I reach customer service?

1-800-291-8638  Our help desk hours are Monday - Friday 8:00 am to 4:00 pm Central Standard Time. You can also email us at any time at admin@flex1st.com

 

Shipping

What kinds of shipping options do you offer?

We offer air shipping to countries in APAC region. View all of our shipping options and rates for your desired destination.

How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Track your package with the order number and email address used for your order.

I cannot find the answers to my questions, how do I reach customer service?

1-800-291-8638  Our help desk hours are Monday - Friday 8:00 am to 4:00 pm Central Standard Time. You can also email us at any time at admin@flex1st.com

Returns

What is your return policy?

Please click here to review our return policy.

How soon will I receive a refund for my return?

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited and 2-3 billing cycles for the credit to appear on your statement.

I cannot find the answers to my questions, how do I reach customer service?

1-800-291-8638  Our help desk hours are Monday - Friday 8:00 am to 4:00 pm Central Standard Time. You can also email us at any time at admin@flex1st.com

 

Order Status

Why was my order canceled?

  • Flex1st was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.
  • If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
  • If you still need assistance, please contact us.

I Think My Package Was Lost Or Stolen, What Do I Do Now?

Flex1st is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.